Solutions / Guest experience

Stay part of the trip, not just the booking.

Personalised local recommendations for every guest, before they arrive, during their stay and after they leave. Better stays for your guests, more moments with your brand, and a clearer picture of what each traveller wants.

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A hotel room with a freestanding bath and floor-to-ceiling windows looking out over Manhattan
Why it matters

Most brands go quiet after the booking.

A guest books, gets a confirmation email, and the next time they hear from you is the bill. Everything they plan in between happens on someone else's app, and you learn nothing about what they wanted.

Without obvlo

  • A booking confirmation
  • Silence until check-in
  • Staff answering the same questions

With obvlo

  • Ideas before they arrive
  • Recommendations throughout the stay
  • Insight into every guest
Before, during and after

Every stage of the stay, with you in it.

Local recommendations at the moments guests need them, delivered through the channels you already use.

01 · Before they arrive

Help them plan before they land.

Pre-arrival emails and guides shaped around the trip, so guests arrive with plans, and with your brand already part of them.

  • Tailored to the trip, from family breaks to weekends away
  • Written natively in their language
  • Another reason to open your emails

02 · During the stay

Be their local expert, around the clock.

Up-to-date recommendations in a hosted web app, inside your own website and app, in your chatbot or itinerary builder, by email or in the room. Guests always know what's good nearby, and your team isn't answering the same questions.

  • Local picks for every property, by time, mood and interest
  • Accurate opening hours and details, kept up to date
  • Instant answers, without staff assistance
  • Your own restaurant, bar and spa promoted alongside

03 · After, and next time

Learn what each guest loves.

What guests engage with shows their trip type, interests and preferences, so you can personalise the rest of the stay, and the next one.

  • Trip type and interests, learned from engagement
  • Insight to shape offers, emails and the next booking
  • Recommendations that get better with every stay

From booking to checkout, your brand stays part of the trip.

Time back for your team

Stop maintaining a city guide.

Cities never stand still. Restaurants close, bars open, hours change and exhibitions come and go. Keeping a local guide accurate for every property is close to impossible, so most go stale. We build it and keep it up to date for you.

  • No research, writing or photography for your team
  • No PDFs, spreadsheets or binders to keep current
  • Closures, openings and new hours picked up as they happen
  • Your concierge adds their own favourites whenever they like
What it does for you

Better stays. Closer guests.

01

Better stays

Guests discover the best of the area around them, with recommendations that suit their trip.

02

More moments with your brand

Reasons to be in touch before, during and after the stay, instead of only at booking and checkout.

03

Know your guests

Learn trip types, interests and preferences from what guests engage with, and use it to personalise.

04

Time back for your team

No local guides to write or keep up to date, and fewer repeat questions at the front desk.

91%

of guests say personalised local recommendations improve their stay.

Source: obvlo guest satisfaction feedback

"Obvlo's platform streamlines the guest experience by offering instant access to tips and recommendations without the need for staff assistance. The high engagement we've seen has been overwhelmingly positive."
Rohit Mishra, Digital Experience Manager, PPHE Hotel Group
FAQs

Questions about guest experience.

Through a hosted web app we run for you, or embedded inside your existing website or app. You can also use them in pre-arrival and in-stay emails, and in printed materials in the room.

Get started

Make every stay a little more local.

See how obvlo delivers personalised local recommendations to your guests, in a quick demo.